Privacy Policy
Effective Date: 02.19.2026
Last Updated: 02.19.2026
Genix Digital (“Genix”, “we”, “our”, or “us”) is committed to protecting your privacy in accordance with:
- The Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)
- The Spam Act 2003 (Cth)
- The General Data Protection Regulation (GDPR) (EU) 2016/679
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website (www.genixdigital.com) or engage our services.
1. What Personal Information We Collect
We collect personal information that is reasonably necessary for our business functions and activities.
Information you provide
- Full name
- Email address
- Phone number
- Company name
- Job title
- Billing and payment details
- Information submitted via forms, bookings, or consultations
Automatically collected information
- IP address
- Device and browser type
- Location data (approximate)
- Website usage data
- Cookies and tracking identifiers
Information from third parties
We may receive information from:
- CRM and marketing automation platforms
- Advertising platforms
- Analytics providers
- Social media platforms
2. How We Collect Personal Information
We collect personal information:
- Directly from you (forms, calls, emails, consultations)
- Automatically via cookies and analytics tools
- From publicly available sources (e.g., LinkedIn or business directories)
- From third-party service providers
3. Purpose of Collection
We collect and use personal information to:
- Provide digital marketing services
- Respond to enquiries and consultations
- Manage client relationships
- Process payments
- Send marketing communications (with consent)
- Improve website functionality and performance
- Comply with legal obligations
Under GDPR, our lawful bases for processing include:
- Consent
- Performance of a contract
- Legitimate interests
- Legal compliance
4. Direct Marketing & Spam Compliance (Australia)
We comply with the Spam Act 2003 (Cth).
We will only send marketing emails or SMS messages if:
- You have provided express or inferred consent, or
- You are an existing client, and communications are relevant
All marketing communications will include:
- Our business identification
- A functional unsubscribe option
You may opt out at any time by:
- Clicking the unsubscribe link
- Replying STOP (for SMS)
- Contacting us directly
5. GDPR Rights (EU/UK Residents)
If you are located in the European Union or the United Kingdom, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Erase your data (“Right to be Forgotten”)
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent at any time
- Lodge a complaint with your local supervisory authority
To exercise these rights, contact us at the details below.
6. Disclosure of Personal Information
We do not sell personal information.
We may disclose personal information to:
- Technology providers (CRM, hosting, automation tools)
- Payment processors
- Advertising platforms
- Professional advisers (legal, accounting)
- Government authorities were required by law
All third parties are required to handle personal information securely and in compliance with applicable laws.
7. Overseas Disclosure (APP 8 Compliance)
As we use global digital platforms, personal information may be stored or processed overseas, including in:
- United States
- European Union
- Other jurisdictions where our service providers operate
We take reasonable steps to ensure overseas recipients comply with Australian Privacy Principles or equivalent data protection standards.
8. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal and accounting obligations
- Resolve disputes
When no longer required, data is securely deleted or de-identified.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information against:
- Unauthorised access
- Loss or misuse
- Disclosure or alteration
However, no method of online transmission is completely secure.
10. Cookies & Tracking Technologies
We use cookies and similar technologies for:
- Website functionality
- Analytics
- Advertising and remarketing
You can manage cookie preferences through your browser settings. Where required by GDPR, consent will be obtained before non-essential cookies are activated.
11. Access & Correction (APP 12 & 13)
You may request access to or correction of your personal information by contacting us.
We will respond within a reasonable timeframe and may require identity verification.
12. Complaints
If you believe we have breached the Australian Privacy Principles or GDPR:
- Contact us in writing.
- We will investigate and respond within 30 days.
If you are not satisfied with our response, you may contact:
- The Office of the Australian Information Commissioner (OAIC)
- Your local EU supervisory authority (if applicable)
13. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
14. Contact Us
Genix Digital
Website: www.genixdigital.com
Email: info@genixdigital.com
For privacy-related enquiries, please contact us via email with the subject line: “Privacy Request”.