Privacy Policy
Effective Date: 19 February 2026
Last Updated: 19 February 2026

Genix Digital (“Genix”, “we”, “our”, or “us”) is committed to protecting your privacy in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Where we send commercial electronic messages (such as marketing emails or SMS), we also comply with Australia’s Spam Act 2003 (Cth) requirements (consent, identification, and unsubscribe).
If you are located in the European Union/UK, additional rights may apply under the GDPR, as described below.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use our website (www.genixdigital.com), book a free consultation, or engage our services.

1. What personal information we collect

We collect personal information that is reasonably necessary for our business functions and activities.

Information you provide may include:

Full name, email address, phone number.
Company name and job title.
Billing and payment details (where applicable).
Information you submit via forms, bookings, consultations, calls, emails, or messages.

Information collected automatically when you use our Website may include:

IP address, device and browser type.
Approximate location and website usage data.
Cookies and similar tracking identifiers (see clause 10).

Information from third parties: We may receive information from third-party service providers we use to operate our business (such as CRM, marketing automation, advertising, analytics, and social media platforms).

2. How we collect personal information

We collect personal information:

Directly from you (for example, when you fill in a form, book a consultation, email us, or speak with us).
Automatically via cookies and analytics tools when you use our Website.
From publicly available sources (for example, professional profiles or business directories) where relevant to our services.
From third-party service providers (for example, CRM, analytics, advertising and marketing platforms) where you have interacted with our ads/content or where permitted by law.

3. Why we collect and use personal information

We collect and use personal information to:

Provide our services and deliver the free consultation you request.
Respond to enquiries and provide information you ask for.
Manage client relationships and administer accounts.
Issue invoices and process payments (where applicable).
Send service-related communications (for example, scheduling, onboarding, updates, and notices).
Improve Website functionality, performance, and user experience.
Conduct marketing activities (see clause 4).
Comply with legal obligations.

APP 5 collection notice: We take reasonable steps to notify you (or ensure you are aware) of relevant collection matters at or before collection, or if that is not practicable, as soon as practicable afterwards (for example, via on-form notices and this policy).

GDPR lawful bases (EU/UK residents): Where GDPR applies, our lawful bases may include consent, performance of a contract, legitimate interests, and compliance with legal obligations.

4. Direct marketing & Spam Act compliance (Australia)

Direct marketing using personal information (Privacy Act / APP 7): Where we use personal information for direct marketing, we will comply with APP 7, including providing a simple means to opt out of receiving direct marketing communications and honouring opt-out requests.

Commercial electronic messages (Spam Act): We only send marketing emails or SMS that are “commercial electronic messages” where we have the appropriate level of consent (express or inferred, as applicable), and every such message will:

Identify Genix Digital as the sender, and
Include a functional unsubscribe facility.

Unsubscribing: You can opt out at any time by:

Clicking the unsubscribe link in an email,
Using the unsubscribe instructions in an SMS (for example, replying STOP if that is the mechanism provided), or
Contacting us using the details in clause 14.

We action unsubscribe requests promptly and within the timeframe required by Australian spam rules, and we will not require you to provide unnecessary personal information to unsubscribe.

If you are located in the European Union or the United Kingdom, you may have rights to access, rectify, erase, restrict processing, data portability, object to processing, withdraw consent, and lodge a complaint with a supervisory authority.
To exercise these rights, contact us (see clause 14).

6. Disclosure of personal information

We do not sell personal information.

We may disclose personal information to:

Technology providers we use to run our business (for example, website hosting, analytics, CRM, email/marketing tools).
Payment processors (where applicable).
Advertising platforms (for example, to run, measure, and optimise advertising campaigns).
Professional advisers (legal, accounting, and similar).
Government agencies or regulators where required or authorised by law.

We take reasonable steps to use reputable providers and require suppliers to handle personal information securely.

7. Overseas disclosure (APP 8)

Because we use global digital platforms and service providers, personal information may be disclosed to, stored in, or processed in countries outside Australia.
These countries may include the United States, the European Union, and other jurisdictions where our providers operate.
Where we disclose personal information overseas, we take reasonable steps to help ensure the overseas recipient handles personal information in a way consistent with the Australian Privacy Principles (subject to any applicable exceptions).

8. Data retention

We retain personal information only for as long as reasonably necessary to:

Fulfil the purposes described in this policy, and
Comply with legal, accounting, and reporting obligations, and
Resolve disputes and enforce agreements.

When information is no longer needed, we take reasonable steps to delete or de-identify it.

9. Data security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from misuse, interference and loss, and from unauthorised access, modification, or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure.

10. Cookies & tracking technologies

We use cookies and similar technologies for:

Website functionality,
Analytics, and
Advertising and remarketing.

You can manage cookies through your browser settings.
Where GDPR applies, we will seek consent before using non-essential cookies.

11. Access & correction (APP 12 & 13)

You may request access to, or correction of, personal information we hold about you by contacting us.
We will respond within a reasonable timeframe and may request identity verification before providing access or making corrections.

12. Complaints

If you believe we have breached the APPs (or GDPR where applicable), you can contact us using the details in clause 14, and we will investigate and respond within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC), or an EU/UK supervisory authority if applicable.

13. Changes to this policy

We may update this Privacy Policy from time to time by publishing the updated version on our Website.
The latest version will be available on our Website.

14. Contact us

Genix Digital
Website: www.genixdigital.com
Email: info@genixdigital.com

For privacy-related enquiries, please email us with the subject line: “Privacy Request”.